Frequently Asked Questions
Browse FAQs by category.
Registration and Sign In
Do I need an account to book tickets?
Yes, you need to create an account to manage your bookings.
I forgot my password. What should I do?
Use the "Forgot Password" option to reset your password.
Can I update my profile details?
Yes, you can update your details in the account settings section.
Can I use the same account on multiple devices?
Yes, but ensure your account credentials are secure.
Ticket Booking
How can I book an event ticket?
Open the app, select an event, choose your seats, and complete the payment.
Can I book multiple tickets at once?
Yes, you can book multiple tickets depending on availability.
Can I choose specific seats for my booking?
Yes, you can select seats based on availability shown on the seating layout.
How will I receive my ticket after booking?
You will receive your ticket via email and inside the app under "My Bookings".
Payments
What payment methods are supported?
We support UPI, Debit Card, Credit Card, and Net Banking.
Is my payment secure?
Yes, all payments are processed through secure and encrypted gateways.
What should I do if my payment fails?
Try again using a different payment method or check your bank status.
Will I be charged extra convenience fees?
Yes, a small convenience fee may be applied during checkout.
Cancellation & Refund
Can I cancel my ticket?
Cancellation depends on the event policy. Some tickets may be non-refundable.
When will I get my refund?
Refunds are processed within 5–7 business days.
Can I reschedule my ticket?
Rescheduling depends on the event organizer's policy.
What if the event gets cancelled?
You will receive a full refund automatically.
Event Information
Where can I find event details?
You can find all event details on the event page in the app.
Are children allowed in all events?
It depends on the event. Please check age restrictions on the event page.
What time should I arrive at the venue?
It is recommended to arrive at least 15–30 minutes before the event.
Technical Issues
What if my booking fails but money is deducted?
Your amount will be refunded automatically within a few days.
Why is the app not loading properly?
Please check your internet connection or update the app.
Who should I contact for support?
You can contact our support team via the Help section in the app.